Frequently Asked Questions

Yes, you are. Our ABTA license mean that you are protected from the moment you purchase your holiday to the moment you return – although you still need holiday insurance! Your money is 100% safe when you book with us – so you can relax and look forward to your holiday.

Yes, you can. Our ABTA license means that we work in partnership with over 250 of the most well-known and trusted travel providers in the UK and Europe, including brands such as; Thomas Cook, First Choice, Kuoni, Virgin and many more. So, if you want to holiday with a specific tour operator, we can book that for you.

We act as agents for licensed tour operators; the relevant ATOL number will be provided for each holiday booked.

The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made immediately to the airline.

ATOL Protection extends primarily to customers who book and pay in the United Kingdom. As Travel and Booking Agents we act only as Agents for the Principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principle or its Agents or Servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.

Flight tickets will be dispatched approximately seven days prior to departure, except in the instance of late bookings, e-tickets or ticketless airlines.

For late bookings made within 2-3 weeks of departure (depending on the travel supplier) tickets will be available for collection at the airport, at your hotel, car hire pickup point or transfer provider venue.

For ticketless airlines you will need to provide your booking reference upon check in.

E-tickets will be emailed to you 7-10 days prior to your date of departure. Please ensure that you and the passengers on whose behalf you made the booking have all the required documentation and information required at check-in.

Please see the terms and conditions of your individual carrier.

Inspire would like to ensure that all customers are prepared before entering another country. It is vital that you check passport and visa requirements as well as any immunisation guidelines for the countries you are travelling to (and through!) as early as possible as processing necessary documentation can take some time. 

As a starting point, you should ensure your passport has at least 6 months validity beyond your length of stay as this is now a mandatory requirement for many countries around the world.

You are responsible for ensuring that all passengers (adults, children and infants) on whose behalf you make a booking hold their own individual passport.

The Foreign & Commonwealth Office website has up-to-the-minute travel advice for your destination and will offer guidance on everything from health and immunisation to passport and visa requirements. You will even find handy tips on local laws and customs as well as crucial information on currency and navigating through your arrival airport.

If you or any passengers on whose behalf you make a booking do not hold an EU passport, please contact Travel by Inspire as we would need to confirm whether the relevant airline will carry you or the passengers on whose behalf you are making the booking.

Please ensure that you and the passengers on whose behalf you make the booking meet all relevant visa, travel insurance and health requirements.

If you are in any doubt over any visa requirements, please contact the relevant country’s embassy or consulate. For the USA and Bulgaria each passenger must be in possession of a valid machine readable passport.

For the USA the postal address of your first night’s accommodation (including ZIP code) will be required. The websites www.ukpa.gov.za and www.usembassy.org.uk contains useful information regarding travel and visa requirements.

Travel by Inspire accepts no responsibility for any delay and/or expense suffered or incurred by you as a result of any irregularity and/or invalidity of your documents.

Please be aware that due to different time zones your arrival and departure dates on long-haul flights may vary by 1 or 2 days either way.

Please ensure that you provide Inspire with the correct ages of the children and infants travelling.

Infants must be older than two weeks to be permitted to fly and younger than two years (on return date).

Although infants will not be allocated a seat or baggage allowance on an aircraft, they will be issued a ticket.

No more than one infant may travel with one adult at any time.

Please be aware that children need their own passports. Before 5 October 1998 babies and children could be included on a parent or guardian's passport. This is In line with standard international practice and as a precaution against child abduction; children must now have their own passports to travel abroad. A child passport is valid for five years. When it runs out you can renew it for another five years, and so on.

Tickets for infants or children can only be sold when a minimum of one adult traveller is also purchased.

Please note that certain travel suppliers do not allow for amendments or cancellations to be made and therefore do not provide refunds for any reason. Please ensure that you check the terms and conditions of the chosen supplier prior to confirming your booking. The cancellation fee levied by Inspire still applies.

Travel suppliers require a minimum notice period prior to cancellation. Again please reference and read carefully the term and conditions of the individual supplier prior to booking.

If more than one price option is available for a flight, it is not possible to change the price option chosen by a credit card holder after a booking has been made.

All permitted changes are subject to capacity limitations.

Please see our terms and conditions for full details.

Please note that certain suppliers do not provide refunds for any reason upon cancellation. Please ensure that you check the terms and conditions of the chosen supplier prior to confirming your booking. The cancellation fee levied by Inspire does still apply.

Other suppliers require a minimum notice period prior to cancellation. Again please reference and read carefully the term and conditions of the individual supplier prior to booking. Such terms are not determined by Inspire and we cannot accept responsibility in such circumstances.

If Inspire is unable to provide the booked travel arrangements you can either have a refund of all monies paid by you in respect of such travel arrangements or accept an offer of alternative travel arrangements of equivalent or superior standard from Inspire, if available, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked together with a refund of the difference in price.

The relevant refund amounts will be transferred back by the person that made the original booking only.

Any refunds due will be calculated and proportionately refunded back to the original form of payment used, in the same ratio as the original payment was made to us.

Any booking charges applied will not be eligible for reimbursement.

Customers should note that refunds may take up to 6 weeks and that until a refund is made from the travel supplier to Inspire, we cannot process a refund to you the customer.